The Student Services Officer is your first contact point for any support matters and you are encouraged to put your support request in writing using a Student Support Request / Identification Form.
The Student Services Officer will forward any support requests to relevant staff. Internal support services will be provided to you at no extra cost. You will be referred to external support agencies when appropriate.
You may wish to discuss issues relating to topics similar to those below with the student support services officer:
▸ Adjusting to life and culture in Australia
▸ Opening bank accounts and applying for TFNs
▸ Work-related issues
▸ Assistance with language problems
▸ Course progress and attendance requirements
▸ Personal matters such as religion, domestic violence, unplanned pregnancy, victim or witness of a crime etc.